- A thorough understanding of debt management and recovery legislation, policies and procedures (including Housing Benefits Overpayments) with a thorough knowledge of central government welfare benefits and social care legislation. Be familiar with other council debts I.e. Council Tax and Business Rates
- Ability to deal with a high volume work load
- Ability to manage own workload
- Fully proficient in the use of Northgate
- Prior experience in a similar role (at least 2 years)
- Ability to work as part of a team in order to work effectively with staff, customers etc.
- Excellent customer services skills
- Remote working